Dear Practice Principal/s
I am writing to you in relation to my visit yesterday with Jenny Marks to have my 18 month old son immunized.
I thanked Jenny in person at the time, but just wanted to pass on how very grateful I am for her caring, generous and supportive care during our appointment. I unexpectedly became quite upset (the weight of feeling completely powerless to navigate the murky field of vaccinations – no confidence in either myself, or the governments and pharmaceutical companies – manifesting as deep grief and a crisis of faith), and Jenny was at once professional and understanding. She was also wonderful with my son and made the appointment very calm and reassuring for him.
I am sure you already realize that she is an asset to your team, but wanted to share my particular experience with you.