Services Provided

  • General medical care to people of all ages, children, adolescents, adults and elderly.
  • Lifestyle counseling. Advice on nutrition, weight management, exercise, stress management, smoking cessation, and management of addictive behaviors.
  • Health Assessments for persons over 75 years. General Practice Management Plans, Team Care Arrangements and Case Conferences for people with complex conditions requiring multidisciplinary care.
  • Personal, relationship and family counseling.
  • Pregnancy care and family planning.
  • Screening for high blood pressure, diabetes, cervical cancer (Pap smears), and breast cancer.
  • Immunisations and travel health requirements.
  • Refugee health services and access to interpreters when required.
  • Rehabilitation following illness or accident.
  • Practice Nurse for immunisations, wound care and chronic disease management.
  • Psychologist.
  • Diabetes Nurse Educator.
  • Physiotherapy
  • Accredited Yellow Fever Vaccination Centre
  • St Vincent’s Pathology Collection Centre

Rights & Responsibilities

Your rights include the following:

  • To be treated with respect.
  • To be provided with information regarding your medical condition and options regarding treatment, so that you can make informed decisions about your medical care.
  • To be given appropriate privacy.
  • To expect confidentiality regarding your care.
  • Your responsibilities include the following.
  • To give accurate information regarding your health and current medical problems.
  • To be considerate of staff and other patients.
  • To provide at least 24 hours notice if you are unable to keep your appointment.

Telephone Calls

If you call to speak with a doctor, our receptionist will take your contact details and ask the doctor to call you back. In the case of an emergency, the receptionist will put your call through to a doctor or practice nurse.

Recalls

Our practice is committed to preventative healthcare. We offer recalls & reminders for cervical screening tests, immunisations and other clinical reasons. If you do not wish to be sent Reminders, please inform your doctor.

Teaching

This practice is accredited by the University of Melbourne for the teaching of medical students. You will be asked for your consent prior to your appointment and will only be seen by a student with your consent.

Patient Feedback

We aim to provide high quality ethical care with a focus on continuity of care. We welcome your comments on the service we provide. Feel free to email us at admin@gsgp.com.au or speak to your doctor or our office manager Samantha Hardy. Otherwise, you may contact:

Health Services Commissioner 30/570 Bourke St, Melbourne. Tel: 8601 5200.

Results

When we refer you for tests, we will discuss how we will communicate the results to you: by letter, email, telephone or with an appointment.

Home Visits

Home visits are available to registered patients who are too ill, or lack the mobility to attend the practice. For further information, please speak to one of our reception staff or your usual GP.

Communication Supports

We provide communication assistance to patients who require support from TIS (Translating and Interpreting Services) and NABS (National Auslan Booking Service).

Referrals

Referrals are given at the time of consultation. They may also be sent to health providers by fax, post or secure email. Referrals to Public Hospitals and Community Health are routinely faxed.

After Hours

If you require medical advice on evenings or weekends, please telephone 9380 1384. A recorded message will give you the contact number for the doctor on call. If there is no answer please contact the locum service (National Home Doctors Service) on 9429 5677.

Management of Health Information

Our practice is committed to maintaining the confidentiality of your health information. We collect, maintain and use your personal health information in a confidential way at all times. For more details, please ask to see our Privacy Policy.